Brittany Ballenstedt

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Nextgov

Brittany Ballenstedt writes Nextgov's Wired Workplace blog, which delves into the issues facing employees who work in the federal information technology sector. Before joining Nextgov, Brittany covered federal pay and benefits issues as a staff correspondent for Government Executive and served as an associate editor for National Journal's Technology Daily. She holds a bachelor's degree in journalism from Mansfield University and originally hails from Pennsylvania. She currently lives near Travis Air Force Base, Calif., where her husband is stationed.


Cyber Pros: Pick Your Avatar

 

Federal cybersecurity workers might not be far from being able to access top-notch training directly from their computer desktops.

Robert Hollingsworth, director of the security engineering and computer security training division at the State Department's Bureau of Diplomatic Security Training Center, told Wired Workplace on Thursday that State and the Homeland Security Department have begun training federal cyber pros using virtual worlds, where each user has an avatar and is walked through different cyber scenarios.

The virtual worlds courses are part of the Federal Cybersecurity Training Event, or FedCTE, a joint program between State and DHS. The program started in 2008, after the Obama administration's Comprehensive National Cybersecurity Initiative identified a need for addressing cybersecurity training and education within the federal workforce. FedCTE courses also were developed using the specific cybersecurity roles identified by the National Initiative on Cybersecurity Education, Hollingsworth said.

Thus far, the virtual worlds program has trained more than 243 students from 68 agencies on cybersecurity topics like cyber protection, response and mitigation, Hollingsworth said. "The demand is going through the roof," he said. "It's a way for these remote programs to address these cybersecurity areas and be continually modified as vulnerabilities are discovered and new security practices are identified. Even previously trained people can address new concerns in a timely fashion."

Still, Hollingsworth noted that one challenge for government is simply defining the roles, requirements and job tasks needed for federal cybersecurity work. But a goal of the virtual training is to help overcome that hurdle, he added. "We're finding there are a lot of roles and responsibilities that may be unique to a department, and we can go in and customize those portions and touch those individual job descriptions and tweak it," he said. "That would be too hard to do in a real classroom every time, but it's not too hard to adjust these virtual modules."

Going forward, Hollingsworth said the program will continue to expand to include more cybersecurity workers, particularly as it gets more popular through word of mouth. "It's in the ground floor now, but we feel it's going to be mainstreamed and that this form of training will become more of a normal activity for federal security workers," he said. "It will be on their desktops at some point and they can train as needed. It's another tool in their toolbox."

Teleworking Through the Snow

 

Another minor snowstorm is expected to hit the Washington, D.C., area this evening. The Office of Personnel Management has authorized feds to take unscheduled leave or unscheduled telework in order to get off the roads early and avoid potential traffic delays.

This adds to the conversation about federal telework and whether agencies are better prepared this year to enable continuity of operations through weather disruptions thanks to the 2010 Telework Enhancement Act. I wrote last week that while many agencies are embracing telework as a result of the 2010 law, some are having difficulty determining what roles and jobs can be completed while working remotely, while other agencies are challenged by quantifying telework's return on investment.

Tom Simmons, vice president for federal systems at Citrix, told Wired Workplace that while agencies are certainly making progress, many are challenged by the fact that the 2010 mandate came with no funding. "One of the big challenges for agencies to implement telework is 'how do I pay for it?' " he said. "How do I support the infrastructure for remote work in time of planned telework? Or how do I support unplanned telework?"

The cultural issues are still there as well, though not the same degree as they used to be, Simmons added. "As folks are being asked to do more away from the office, those kinds of things are being refined," he said. "There's a new generation of workers coming into the government workforce who are brought up working from anywhere, and they're demanding that kind of work style in their work environment. All of that has a positive impact on the adoption of telework."

What are your plans for today? Must you take unscheduled leave to get an early start against the traffic, or do you have the option to telework? Has the 2010 telework law made this possible?

Do You BYOD?

 

Mobile computing is becoming more common for federal employees, and many agencies are beginning to allow employees to use their own personal devices for work, according to a new survey.

The survey of 414 federal employees and IT staff by CDW Government found that more than half of federal employees use at least one mobile device at work. Nearly all (99 percent) of IT professionals have deployed mobile devices to agency employees.

In addtion, 62 percent of agencies are allowing employees to BYOD, or bring your own device, to work. Forty-four percent of federal employees using a mobile device are using their own. That strategy appears to be working, as nearly all federal employees who use a mobile device for work believe it makes them more productive, and the majority say increased mobility will improve citizen service, the survey found.

"Mobility is the 'new normal' for Federal employees," said Bob Kirby, vice president of federal government for CDW-G. "Employees increasingly expect to be able to work anywhere and at any time. Agencies responded first by deploying mobile devices, and now they are enabling use of personal devices."

Kirby added that the BYOD trend is likely to continue, particularly following the Obama administration's November 2011 executive order asking agencies to limit the number of IT devices they issue to employees to reduce costs.

Meanwhile, agencies are providing a good security baseline for mobile devices, with the majority establishing data security policies (85 percent) and requiring data security training for mobile device users (84 percent), the study found. Other areas of security could be improved, however, as fewer IT professionals said their agency protects mobile devices with multi-factor authentication (54 percent), remote lock and wipe (45 percent) and data loss prevention software (39 percent), CDW-G found.

Are you using your own personal device for work? What factors are behind this trend at your agency?

STEM Grads Shun Federal Jobs

 

Federal agencies are going to face steep competition when it comes to recruiting and retaining information technology and other in-demand workers, as only 3 percent of college students in such fields say they intend to work for the federal government following graduation.

The Partnership for Public Service analysis of the 2011 National Association of Colleges and Employers student survey found that federal agencies will encounter tough competition going forward in filling jobs that require skills in science, technology, engineering and math (STEM) fields. Of the 6,868 STEM majors surveyed, 36.7 percent said they plan to enter the private sector, 33.9 percent said they plan to go to graduate school, while only 3 percent said they intend to work for the federal government. The remainder plan to go to non-profits, teach or pursue other endeavors, the study found.

Overall, just 6 percent of all college students surveyed said they plan to work in government at the state, local or federal level, the lowest number expressing an interest in public service since NACE first asked the question in 2008. More specifically, only 2.3 percent of all respondents indicated that they plan to work for the federal government following graduation.

"While the overall portrait suggests that the federal government faces a tough road attracting the top college graduates, it presents an opportunity for managers to better understand students' expectations and desires, and illustrated the need to accentuate the desirable aspects of public service in their recruitment initiatives," the Partnership report states.

Students also were asked what they wanted most in a first job. The opportunity for personal growth was the number one attribute, followed by job security, good benefits, a high starting salary and improving the community. For STEM majors, however, high starting salaries were one of their highest priorities, with 30.5 percent expecting to make more than $60,000 per year.

"Starting salaries for new federal employees with undergraduate degrees frequently are not competitive with many private sector employers," the report states, noting that students can generally anticipate making between $34,075 and $42,209 in the Washington, D.C., area and slightly more or less in other parts of the country depending on local labor costs.

Meanwhile, most students are worried about the impact the tough economy will have on their job search. A majority of students (67 percent) worry about finding a job after graduation, and just over half (53 percent) believe the troubled economy will affect their job search.

Agencies Make Telework Week Pledge

 

Next month marks Telework Exchange's annual Telework Week event, and many agencies are planning to use the event to test their business continuity plans.

Cindy Auten, general manager of Telework Exchange, told Wired Workplace on Friday that more than 9,000 federal employees have pledged to telework during the annual Telework Week, which runs March 5-9.

"Agencies are really getting behind this program to test their business continuity and really understand why it's important to do drills using Telework Week to get more people involved," Auten said. "And I think that this will be a good test for agencies to see how prepared they are without having the next Snowmageddon."

Last year, the Telework Week program had nearly 40,000 pledges, with more than 86 percent of those pledges coming from federal workers. Those workers collectively saved $2.7 million in commuting costs and saved employees an average two hours from their commutes for each day teleworked, according to Telework Exchange estimates.

Auten said a report on the results of this year's Telework Week would be released at the organization's town hall meeting in May. "It will be interesting to compare year over year and see how well agencies have done and how prepared they were," she said. "I think we will see some really good movement between the two years."

Still, Auten said one major challenge for agencies going forward -- particularly for those agencies that recently kicked off their telework programs as a result of the 2010 Telework Enhancement Act -- is quantifying telework's return on investment. Some agencies like the Veterans Affairs and Homeland Security departments -- which were called out in a recent letter to Office of Personnel Management Director John Berry for having high numbers of positions deemed ineligible for telework - may have a difficult time beginning to track and provide accurate data, she said.

"Capturing the data is really important and not just necessarily whose teleworking and the frequency but also how telework is coming back to meet the agency mission," Auten said. "Agencies have to quantify the savings, and developing that telework ROI model is going to be very critical."

Going forward, Auten said a major trend for 2012 will be a move to enterprisewide tech solutions for both teleworkers and non-teleworkers, which is part of Federal CIO Steven Van Roekel's new mobility strategy to make agencies more agile and flexible. "The goal is for one enterprisewide solution that can enable the mobile workforce," she said. "So if you use collaborative tools for teleworkers, the people in the office are using the same tools."

Have you made your pledge for this year's Telework Week? If not, click here.

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